Returns

Returns & Refunds Policy

Last updated: 08/2026

We want you to be happy with your purchase. If you are not completely satisfied, you may be able to return your order for a refund or replacement.

1. Returns

If you purchased an item from us online, you have the right to cancel your order within 14 days of receiving your goods, without having to provide a reason.

Once you have notified us that you wish to cancel, you have a further 14 days to return the item to us.

To request a return, please contact us at:

Email: orders@jdl-distribution.co.uk

Please include your order number and let us know which item(s) you wish to return.

2. Condition of Returned Items

Items should be returned in their original condition, with any original packaging, labels and accessories where reasonably possible.

You are allowed to handle an item as you would in a shop to check its size, appearance and condition. However, you may be responsible for any reduction in the item's value caused by handling beyond what is reasonably necessary to inspect it.

3. Return Postage

Unless the item is faulty, damaged, or not as described, the customer is responsible for the cost of returning an unwanted item.

If an item is faulty, damaged or incorrectly supplied, please contact us before returning it so that we can arrange the appropriate return method.

4. Refunds

Once we receive your returned item, we will process your refund within 14 days, in accordance with applicable UK consumer law.

Where you exercise your statutory cancellation rights for an online purchase, we will refund the cost of the standard delivery option originally paid. If you selected a more expensive delivery service, we are only required to refund the equivalent standard delivery cost.

Refunds will normally be made using the same payment method used for the original purchase, unless otherwise agreed.

5. Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged or is not as described, please contact us as soon as possible.

Your statutory rights are not affected by this policy. Depending on the circumstances, you may be entitled to a repair, replacement, price reduction or refund under UK consumer law.

6. Items That Cannot Be Returned

Some products may be excluded from the standard change-of-mind return period where permitted by law. This may include certain:

  • Personalised or made-to-order items

  • Perishable goods

  • Sealed goods that cannot be returned for health or hygiene reasons once unsealed

  • Unsealed CDs, DVDs or software

  • Digital content where the customer has expressly agreed to immediate supply and acknowledged that they will lose their cancellation right

Where an exception applies, we will make this clear before you purchase.

7. Sale Items

Sale and promotional items have the same statutory consumer rights as full-price items. A discount does not remove your legal rights if an item is faulty, not as described or otherwise covered by consumer protection legislation.

8. Your Statutory Rights

Nothing in this policy affects your statutory rights under UK consumer law.

If you have any questions about returning an item, please contact us at orders@jdl-distribution.co.uk and we will be happy to help.